Returns & Exchanges
At The Purple Puddle, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our streamlined process ensures that refreshening your wardrobe is as seamless and stylish as our collections.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all boutique tags and hygiene seals remain intact and undisturbed.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your parcel, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing